Reference

Privacy Policy With Clear Account Controls

Q: Can I ask for a copy of my account data?

Yes. Email privacy@istana189.xyz with your username, registered phone number, and a short request. We verify your identity before sending account data because wallet records and login activity can affect security.

Q: Who can I contact if I want data removed?

Send your removal request to privacy@istana189.xyz and include your username plus registered phone number. We check identity first, then explain what can be removed and what must be kept where local law permits.

Your account data, wallet records, device checks, and lobby activity are handled under one clear Privacy Policy.

DANA and OVO recordsGoPay and QRIS receiptsCookie choicesAccount data requests

Explore the lobby Read FAQ

What This Policy Covers For You

istana 189 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your Privacy Policy explains the data we collect when you create an account, verify your contact details, use the wallet, browse games, or speak with our team. We collect only what we need to run your account flow, check payment references, protect logins, and answer privacy

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requests. Access to certain account areas depends on local law, so eligibility checks may require basic identity, location, device, and transaction details. Payment data is used to match DANA, OVO, GoPay, and QRIS confirmations to your wallet record, not to sell your profile. Game activity such
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as Super Sic Bo, Cleocatra, Crash Games, or MotoGP Betting is logged for account security, session support, and dispute handling. We keep retention periods tied to operational, legal, tax, and fraud-control needs, then remove or anonymise data when it is no longer required.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP

Reach Us About Your Privacy Data

Privacy questions need a clear contact path, not a generic inbox. You can ask us to check account details, correct contact fields, explain cookie use, or…

DATA HANDLING

How We Protect Your Privacy Choices

Privacy is handled inside the same workflow we use for account security and wallet checks. We limit access to account records, separate payment references from chat transcripts, and keep device logs for…

Account Data

We collect account details you enter during opening, including username, contact fields, login status, and security checks. These records help us confirm you are the account holder before any privacy change is made.

Payment Records

DANA, OVO, GoPay, and QRIS references are stored as wallet records with transaction time, amount, and status. We use them to trace deposits, withdrawals, refunds, and privacy questions about payment data.

Cookie Controls

Cookies keep sessions active, remember basic preferences, and help us detect unusual login behaviour. You can clear them in your browser settings, then sign in again to rebuild a fresh session record.

Device Path

Go to Account, then Security, then Devices to check recent sign-ins when that tool is available. If a device looks unfamiliar, contact us so we can secure access before changing stored data.

Retention Timing

We keep account, payment, and chat records only for business, legal, tax, fraud-control, and dispute needs. When those needs end, we delete, anonymise, or archive the record with restricted access.

Change Requests

You can ask us to correct contact details, provide a copy of key account data, or remove data that is no longer needed. We verify identity first to protect your account.

Questions About Your Privacy Policy Rights

These answers focus on the Privacy Policy choices you can make after opening an account. They explain what data we hold, how payment records are handled, how cookies work, and how you can contact us. If your request affects access or eligibility, our response depends on local law.

We collect the details needed to create and protect your account, such as username, contact fields, login records, device data, and wallet references. We also keep support messages linked to privacy or account-security requests.

We use payment references to match deposits, withdrawals, refunds, and wallet disputes to your account. Records may include transaction time, amount, rail name, status, and confirmation detail needed for support or compliance checks.

Yes. Email [email protected] with your username, registered phone number, and a short request. We verify your identity before sending account data because wallet records and login activity can affect security.

Open Account, then Profile, then Contact Details to check what is currently saved. If you cannot edit the field yourself, contact live chat during 09:00 to 23:00 WIB for the next step.

Cookies support sign-in, language preferences, session timing, and security checks. They may help us understand whether you opened areas such as Cleocatra, Super Sic Bo, or the wallet, but we use that data for account operation.

We keep account, payment, cookie, and chat records for operational, legal, tax, fraud-control, and dispute needs. When those reasons end, we delete, anonymise, or restrict the record based on our retention process.

Send your removal request to [email protected] and include your username plus registered phone number. We check identity first, then explain what can be removed and what must be kept where local law permits.

Privacy Policy With Clear Account Controls

Reach Us About Your Privacy Data

How We Protect Your Privacy Choices

Account Data

Payment Records

Cookie Controls

Device Path

Retention Timing

Change Requests

Questions About Your Privacy Policy Rights

01 What personal data does istana 189 collect when I open an account?

02 How are my DANA, OVO, GoPay, and QRIS records used?

03 Can I ask for a copy of my account data?

04 How do I correct a wrong phone number or email?

05 Do cookies track my activity in the lobby?

06 How long do you keep my privacy-related records?

07 Who can I contact if I want data removed?

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